If you need to call us for technical support, it would be especially helpful if you could be at your computer, and have the following information readily available:

• The type of computer you are using (e.g., Pentium, 486, Macintosh)
• The type of operating system you are running (e.g., Windows 95)
• The type of software you're using (e.g., Dial-Up Networking, Netscape)
• The brand, model and maximum speed of your modem
• The exact wording of any error message(s) you received
• Your SoHoConnect account username (login ID) and password
• The SoHoConnect dial-in number you were attempting to dial

It would also be very helpful to know:

• Whether or not you have always experienced the problem
• What change(s) you made prior to the problem occurring
• What steps you have taken in an attempt to fix the problem
• If you have checked our support site for information on the problem
• If you have contacted our Help Desk for assistance

Telephone support is available 24 hours a day, 7 days a week on 1-800-744-INET(4638).